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ANNA'S CUSIINA SHORTBREADS AVAILABLE ON LINE
Scrumptious, buttery and moorish best describes our range of shortbread. Smooth buttery texture del
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New Product
COOKING WITH ANNA @ COOTAMUNDRA GREEK COOKING CLASS SATURDAY 24T
COOKING WITH ANNA @ COOTAMUNDRA GREEK COOKING CLASS SATURDAY 24T
$66.00
Information
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Frequently Asked Questions Frequently Asked Questions
1.  HOW DO I BROWSE THE SHOPPING LIST?
2.  HOW DO I ORDER?
3.  CAN I ORDER BY MAIL, FAX OR ONLINE?
4.  HOW DO I PAY FOR MY ORDER?
5.  IS MY CREDIT CARD SECURE?
6.  WHEN IS MY CARD CHARGED?
7.  HOW LONG DO YOU ALLOW FOR DELIVERY?
8.  WHAT ARE THE CHARGES FOR DOMESTIC OR INTERNATIONAL POSTAGE?
9.  WHERE DO YOU DELIVER AROUND THE WORLD?
10. DO YOU HAVE GIFT BOXES AND CARDS?
11. WHAT IS YOUR RETURNS POLICY?

 Q1 HOW DO I BROWSE THE ANNA’S CUISINA SITE?

TO HELP YOU WITH YOU SELECTION OF FRUIT CAKES , SHORT BREADS OR OTHER PRODUCTS WE HAVE DEVELOPED A SIMPLE AND ENJOYABLE ON LINE SHOPPING EXPERIENCE.

ANY WHERE YOU ARE IN THE SIGHT YOU MAY VIEW OTHER ITEMS WITH OUT EXITING AN RE-ENTERING. MOVING AROUND IN THE WEBSITE IS EASY.

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 Q2 HOW DO I ORDER?

Ordering is easy at Anna’s Cuisina. Our team of experts have made the steps for ordering simple.

The following is a guide to make your shopping experience at Anna’s Cuisina easy and enjoyable:

STEP 1.

Browse through the selection of delicious Fruit Cakes, shortbreads and other items in our catalogue and place them directly into your “Shopping Basket”.

Or

STEP 2.

You may wish to save your favourite items in the “My Favourites” icon. This will provide you with easy purchasing next time so you do not have to keep choosing through the catalogue.

STEP 3.

You have time to think about it before you confirm a purchase. You can view the items you are purchasing prior to making a decision and if you wish to you can add or delete from your “Shopping Basket” or “My Favourites”.

STEP 4.

Once you are happy with your selection you are now ready to purchase and place an on-line order.

STEP 5.

To make a purchase from the Shopping Basket you simply check your purchase and press “OK”.

OR

To make a purchase from “My Favourites”
Press the “buy” button at the right of each product.

STEP 6.

Select the method of freight based on your chosen shipping destination.

STEP 7.

Click the “Checkout” icon to pay for your items. You will be taken to a secure page to safeguard the privacy of the information you provide.(link -privacy policy). You will be asked to enter your details and your payment option.

STEP 8.

Once you are happy that the information you have entered is correct, proceed to “Confirm
Order” icon. This will send your order to the Anna’s Cuisina’s on-line team.

STEP 9.

You may wish to print your purchase order. Your order will have a purchase order number.
Anna’s Cuisina we will send you confirm of receipt of your order.
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 Q3 CAN I ORDER BY MAIL, FAX OR ONLINE?

WE ACCEPT ORDERS BY FAX OR MAIL. USING THE ON LINE SHOPPING BASKET FACILITY TO PLACE YOUR ORDER AND PROVIDE US WITH THE REQUESTED DELIVERY INFORMATION AND YOU HAVE PRESSED THE CONFIRM ORDER BUTTON, PROCEED TO THE ALTERNATIVE PAYMENT METHODS SECTION. THEN FAX OR MAIL YOUR ORDER TO THE FOLLOWING:

BY FAX:
61 2 6362 4813

BY MAIL:
ANNA’S CUISINA PTY LTD
SALES DEPARTMENT
PO Box 2085 Orange NSW 2800

IF YOU ARE PAYING BY CHEQUE PLEASE MAKE CHEQUES PAYABLE TO ANNA’S CUISINA PTY LTD. FOR ALL CHEQUES RECEIVED WE WILL REQUIRE THE CHEQUE TO BE CLEARED PRIOR TO DESPATCHING YOUR ORDER.

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 Q4 HOW DO I PAY FOR MY ORDER?

CREDIT CARD on line - Anna’s Cuisina accepts Visa, Bank Card, Master Card, and American Express or refer to our alternative payment methods.

If you have joined the Anna’s Cuisina club there is an option to save your payment details. That is , you will not be required to keep re-entering every time you purchcase from Anna’s Cuisina. Note that due to our security policy, you will be required to re enter your credit details each time. We do not hold your credit card details. Please refer to How to Order page for more information.

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 Q5 IS MY CREDIT CARD SECURE?

Feel secure in the reassurance of purchasing on line using our safe and secure gateway payment system, all efforts have been placed to ensure your credit card payments remains secure and private.

We use SSL (Secure Sockets Layer) 128 bit encryption to protect the payment information you transmit from your computer to ours. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on the payment screen.

Please click here to see the lock by double clicking on the lock icon the certificate information will be displayed.

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 Q6 WHEN IS MY CARD CHARGED?

Your credit card is charged once we checked our supply, packed and prepare for despatch.
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 Q7 HOW LONG DO YOU ALLOW FOR DELIVERY?

From the time you submit your order there are some steps for Anna’s Cuisina to follow:

STEP 1: Check for stock availability

Upon receipt of your order we check for availaability. Please note that due to high demand of some products there are occasions where we may be out of stock. upon unexpected delays occurring Anna’s Cuisina will notify you immediately.

STEP 2: Notification of payment clearance and acceptance of order

Once we have checked the availability of stock and the payment has been authorised and cleared, we proceed to pick, pack and prepare the order for despatch.

STEP 3: Despatch of the order

All our orders are carefully picked, then wrapped in tissue paper, placed in a carton ready for despatch.

Then we charge your credit card. Upon despatch and charge to your credit we notify you by email, letter or fax. If there are delays in despatching your order we will contact you.

STEP 4 Delivery times

From receipt of your order, please allow 3 working days to process your order and despatch.

Then depending upon the delivery address the following will apply:

AUSTRALIAN DOMESTIC DELIVERY – 3-7 working days for standard delivery through out Australia. if you require express post allow 2 days delivery to capital cities in the state nominated.

INTERNATIONAL DELIVERY – please allow up to 2-4 weeks.
REFER TO THE FINAL DATES FOR CHRISTMAS 2004 DELIVERIES.

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 Q8 WHAT ARE THE CHARGES FOR DOMESTIC OR INTERNATIONAL POSTAGE?

Refer to the delivery charge schedule. Please feel welcome to contact us if you require assistants.

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 Q9 WHERE DO YOU DELIVER AROUND THE WORLD?

INTERNATIONAL DELIVERY SERVICE IS DEVIDED INTO ZONES. PLEASE REFER TO OUR DELIVERY CHARGE SCHEDULE.

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 Q10 DO YOU HAVE GIFT BOXES?

Yes! we have a wide variety of gifts boxes and ribbons to match. Please refer to our optional gift accessories in the despatch charges.

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 Q11 WHAT IS YOUR RETURNS POLICY

PLEASE REFER TO THE ANNA’S CUISINA RETURNS POLICY.

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